Everest
Therapeutics
Common Questions
What to Expect When You Reach Out
Starting therapy can bring up a lot of practical questions — about coverage, cost, booking, and what virtual sessions are really like.
We’ve gathered some of the most common questions we hear from new clients to make the process as simple and transparent as possible.
If you don’t see your answer here, please get in touch
Do you offer direct billing for counselling sessions?
Yes. We offer direct billing with most major insurance providers across Canada, including Blue Cross, Canada Life, Johnson, and Manulife.
If your plan doesn’t support direct billing, we’ll provide a detailed receipt so you can easily submit it for reimbursement.
Are counselling sessions covered by insurance?
Most extended health plans cover therapy provided by registered social workers or psychotherapists.
Coverage varies by provider, so we always recommend checking your plan details.
We’re happy to provide any registration or licensing information your insurance company needs.
How do I book a session?
You can book a session instantly online through our secure portal:
everesttherapeutics.janeapp.com
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From there, you can choose your therapist, appointment type, and time — all in one place.
If you need help or prefer email, just reach out and we’ll guide you through the process.
Do you offer virtual therapy?
Yes! All of our sessions are offered virtually across Newfoundland and Labrador, Nova Scotia, New Brunswick, and Ontario.
You’ll receive a private, secure link before your session — no special software required.
Virtual therapy allows you to connect with your therapist from home, work, or wherever you feel most comfortable.
How long are therapy sessions, and how often do we meet?
Most sessions are 50 minutes and typically take place weekly or bi-weekly, depending on your goals and schedule.
Your therapist will work with you to build a rhythm that fits your needs — and adjust it as life changes.
What can I expect in my first session?
Your first session is a chance to get to know your therapist, share what brings you to counselling, and discuss your goals.
We’ll focus on creating a safe, comfortable space — no pressure, no judgment, just genuine conversation and support.